FAQ

Shipping costs

Germany, Netherlands, Belgium, France: 5,00 EUR

Free shipping on orders over 50 EUR

Rest of the world: 7,00 EUR

Free shipping on orders over 130 EUR



Returns

 

We have a no hassle returns policy because we know how important it is to you to ensure you get the perfect earrings. So if the earrings you’ve bought aren’t to your liking for any reason, we’ll refund them for you without a fuss. Simply ensure they’re unused and in original packaging.

 

Please return them to us with a copy of your invoice within 14 days. Please ensure that you ship them in a manner that will keep them from harm. When we receive the goods in good condition, we’ll reemburse you.

 

You can return the product under following the conditions:

  1. Returns always take place in consultation with Evelien.com . Always contact us when you want to return a product.

  2. You can only return a product within 14 days. This period starts when the package is sent.

  3. A return is on behalf of and at risk from the buyer. Meaning we are not responsible for damaged or lost returns.

  4. The products need to be packed in the original package.

  5. With the return needs to be attached a copy from your invoice. On this copy needs to be a clear which product you’re returning.

  6. When you return, you will get a voucher for your next purchase

  7. Not identifiable returns are being collected and are offered to charity.

If you have any questions, please contact contact@evelien.com.

Payment

Evelien.com provides a secure payment environment where you can place your order with confidence. Below are the payment methods we offer:

1. PayPal
Simply pay online in PayPal's secure payment environment.

2. Mastercard
Pay safely and quickly with your MasterCard stating your invoice number.

3. VISA
Pay safely and quickly with your Visa card stating your invoice number.

4. Maestro
Simply pay with Maestro in the secure payment environment of Adyen.

 

Shipping cost

Germany, Netherlands, Belgium, France: 5,00 EUR

Free shipping on orders over 50 EUR

Rest of the world: 7,00 EUR

Free shipping on orders over 70 EUR

Questions? Email Evelien:

contact@evelien.com